A while back, my 17" PowerBook mysteriously lost 512 MB of RAM. Shortly thereafter, the extra battery spontaneously conked out. My girlfriend Krista and I were at the Stonestown Galleria today, so we swung by the Apple Store to see if they could help. My laptop is almost 2 years old, no longer covered by Apple's 1 year warranty. The genius bar tech narrowed the problem down to a bad memory chip. Considering I paid twice normal price for Apple's "certified" memory in the first place, it would have been nice if they could have simply swapped the chip out. Instead they offered me 10% off their already jacked up price. Yeah, right. Edge charges half the price and backs their memory with a lifetime warranty. Fool me once... In contrast, I bought the battery less than a year ago. Unfortunately, Apple requires a receipt, no exceptions. The tech used my credit card to look up my past purchases. He disappeared for a few minutes and then came back, "unfortunately we don't have a record of your battery purchase. We only have an Airport Express and a green iPod mini." If only he could have stopped after the first sentence. Krista didn't skip a beat. Knowing full well neither she, I, nor anyone in my family or close circle of friends has a green iPod mini, she asked, "who did you buy an iPod for?" Despite my innocence (she and I weren't together at the time), I didn't know whether to shit or go blind. Thanks, genius bar tech. Needless to say, I left with a broken, overpriced RAM chip, a dead battery, and a slightly pissed off girlfriend. I think I'll shop online from now on.